On this page you can find answers and solutions to various frequently asked questions about NaviSuite eLearning within the following areas: 

• Access
• Content
• Payment and price
• Computer requirements
• Corporate accounts

If you don’t find the answer to your question, feel free to reach out. 

What is EIVA NaviSuite eLearning? 

The EIVA NaviSuite eLearning site offers you access to a number of training modules covering various aspects of the NaviSuite features and applications. Through an annual subscription, NaviSuite eLearning helps you train to improve your NaviSuite skills regardless of the time of day and where you are.

Can I take the modules as many times as I want to? 

Yes, the value of the annual subscription lies in being able to refresh the knowledge on specific topics when needed as well as staying up to date with new releases from EIVA.

Can I use the eLearning site when I’m not connected to the internet?

No, the solution is web-based.

Can I visit the eLearning site any time of the day, 365 days a year?

Yes. Also, if you are a new user, you can gain access right away with an automatic sign-up system.

Can I get help?

The EIVA elearning team is happy to assist you with technical problems with the eLearning site. Please contact them at elearning@eiva.com for assistance. If you require help with the content of the course we recommend you to sign up for a virtual training course. 

Can I share the eLearning subscription with someone else?

No, the eLearning subscription is personal, and EIVA reserves the right to enforce measures to prevent sharing. In case of suspicion of misuse of an account, it will be closed for future access.

Do I need to have NaviSuite installed on my computer to run EIVA eLearning?

No, it is not necessary to have NaviSuite installed in order to use EIVA eLearning. All you need is internet access.

What happens if I don't renew my annual subscription?

Your access to the eLearning site is valid for 12 months. If you do not renew your subscription, the login will be closed and your progress lost, as your scores on the modules will be deleted from the system.

If you sign up again at a later stage, the price will be the full € 235, whereas if you renew within 14 days of access expiry, you pay only € 120 using a discount code. 

How do I renew my subscription?

If you have an active licence, you can renew your subscription in the eLearning portal for only € 120 using the coupon sent to you. You can only renew once your current subscription ends. 30 days prior to the expiry of your EIVA eLearning subscription, you will receive an e-mail from EIVA eLearning reminding you of when your access expires along with information as to how you renew your subscription. If you have any questions, feel free to contact eLearning@eiva.com. 

How are the courses presented?

Our courses are thoughtfully structured to guide you through EIVA products. Each course is dedicated to a specific software or hardware solution and includes modules that build up your skills for that topic. Upon completing a course, you'll earn a certificate, showcasing your proficiency.

Core modules

Every course features modules that you must complete to pass. These focus on essential skills, ensuring you become proficient in using EIVA’s software and hardware products.

Supplemental materials

In addition to the modules, you'll have access to supplemental materials. Examples include:

• Specialised topic modules
• Webinars offering in-depth exploration of various features
• Associated documentation for reference

Which is best – eLearning or EIVA’s classroom courses?

The eLearning site is a work-in-progress, with new modules being added on an ongoing basis. At the moment, it does not cover the same width and detail as our current classroom courses, but we are continually working on creating more content – with a long list of modules to be implemented in the future. See a complete list of all released modules.

Consequently, the eLearning site is not a substitute for the full-length classroom courses, but rather a supplement providing an understanding of the NaviSuite products and keeping you up to date on new releases and products. Once the eLearning site is fully expanded, the classroom course curriculum will be amended to give a more in-depth learning experience for specialists, as the classroom courses are run by EIVA’s top product experts and thus give a unique chance to learn advanced topics and asking very detailed questions – which is not possible via the eLearning site. Therefore, we recommend taking the eLearning modules prior to the classroom courses to get the most out of these – both in the current setup as well as when the eLearning site is fully expanded.

Sign up for a virtual training course. 

Why can’t I just attend a webinar instead?

The EIVA LIVE webinars are short sessions aimed at giving a brief introduction to new features, solutions and releases. This means that the level of knowledge gained during a webinar does not match that of the eLearning modules or classroom training courses. With eLearning, however, you can access recordings of recent EIVA LIVE webinars even if you couldn’t attend them live!

How to access the EIVA LIVE webinars from your EIVA eLearning user profile?

1. Log into your EIVA eLearning account (if you do not have one, please purchase from our webshop)
2. Look for the heading Webinars on your main page, and click EIVA Webinars 
3. If you can not see it, please contact elearning@eiva.com 

Will I get a certificate of completion?

At the end of all NaviSuite eLearning modules, you can complete a quiz to check your level of understanding. Your results on this quiz can be printed out as a proof-of-skills showing your score for the individual module. Each module can be repeated as many times as you wish, so you have many chances to improve your score. EIVA considers a module ’passed’ when you achieve a score of 80%. The module progress is viewable on the page where the module opens in a new window. 

Note: The certificate be printed or saved as a PDF until you retry the quiz, then the score will be reset. 

When you have completed (and passed) all modules in each course, a certificate documenting this will be generated, which includes an average score of all the modules. This certificate is saved in the system and can be accessed whenever you need it.

Can I pay with credit card?

Yes, that is the only way to pay. The Stripe payment solution accepts most normal credit cards (Visa, Mastercard, etc).

Can I pay by invoice?

No, individual accounts can only be made and paid with credit cards through the eLearning site. However, company subscriptions with multiple user accounts can be created and paid for via invoices. Please contact eLearning@eiva.com for further information.

Can I get an account for free?

We offer free access to EIVA eLearning as part of our academic licence program (more information here) or one of our other special offers for licences (available here).

Which browser should I use?

For the optimal experience, please use one of the following browsers when using EIVA eLearning:

Are there any minimum system requirements?

• Pop-ups must be allowed in the browser
• Javascript and Cookies must be enabled
• While not a requirement, EIVA eLearning is best viewed using a minimum screen resolution of 1024×768

Do I have to download any software?

No! There is no software to download, EIVA eLearning is a hosted on-demand training system. You can access the system from any browser, as long as you have access to the internet.

Can I use a Macbook?

Yes, you can use any computer as long as you have an internet connection.

Can I use a tablet?

Yes, you can use any tablet or smartphone as long as you download the TalentLMS app and have an internet connection.

The TalentLMS app is available for both iPhone or iPad (iOS) via App Store and Android devices via the Google Play Store. All you have to do is search 'TalentLMS Training'. 

With the TalentLMS app, you can access the EIVA NaviSuite eLearning modules anywhere at any time.

What is the minimum number of accounts that qualify for a corporate discount?

At least four users must be signed up to qualify for the corporate account discount.

Is there a limit on accounts for a corporate discount?

No, there is no limit. A corporate account team can include an unlimited number of eLearners.

Is the corporate discount good on both purchase and renewal?

Yes, the corporate discount is good on both purchase and renewal; the discount continues to be applied as long as the accounts are active.

Who can see the dashboards and reporting for my team?

One or more team members can be appointed team leader, thereby being able to monitor the progress / module scores of all team members.

What kind of reporting can we see?

You can view both ready-made reports concerning courses, module reports, scores and participation, or you can create your own reports to meet your own specifications, provided the information desired is tracked by eLearning.

Why do corporate accounts qualify for a discount, but general accounts do not?

We are able to offer a discount to corporate accounts since the team will themselves handle their administration, and since we can collect all payments on one invoice. Since these actions are not possible for personal accounts, the discount is only good for corporate accounts of four or more team members.